Frequently Asked Questions

If you have any enquiries that are not addressed below in the FAQ's please get in touch directly by contacting CSI Events: CSIEvents@unsw.edu.au or phone: 02 8936 0904

The Event

Yes, the venue is a fully accessible facility with ramps and lift access to all rooms.  If you would like to discuss your requirements, or would like further information, please contact CSI Events on 02 8936 0904.

Pricing and Payment

Social enterprises and not-for-profits face greater constraints on training budgets. It is also important to create a dynamic event where people from multiple sectors come together to learn and share information. Again, we’re trying to level the playing field so that everyone has a fair go at participating.

We accept Visa, Mastercard and American Express.

Substitution Policy

We understand that after booking a ticket, there may be reasons that might prevent your participation in the event. If that is the case, you are welcome to nominate someone else to attend in your place at no additional cost.

If you are no longer able to attend, then you may substitute your place for another person. You must email CSIEvents@unsw.edu.au to update registration details.

Delegates are not allowed to share a registration - one registration per delegate.

Please email CSIEvents@unsw.edu.au directly as soon as possible so that we can make arrangements for substitution. If you notify us more than 7 days before the event, we can ensure that a correct name tag will be available at the registration desk.

Refund and Cancellation Policy:

If you would like to request a refund, please email CSIEvents@unsw.edu.au directly.
*Cancellation more than 21 days before the event: 100% refund less administration and merchant fees
*Cancellation less than 21 days before the event: no refund, however an exact substitution is possible.

Credit card is the only method of payment. A tax invoice is sent after payment is made.

Yes.  GST will be outlined on the tax receipt provided after payment.

Social Media and Communications

Where possible, the speakers have provided their Twitter handles, LinkedIn profiles and Facebook pages. We will include these on the final program. Follow away!

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